Electronic health record usability: analysis of the user-centered design processes of eleven electronic health record vendors.
The usability of electronic health records (EHRs) continues to be a point of dissatisfaction for providers, despite certification requirements from the Office of the National Coordinator that require EHR vendors to employ a user-centered design (UCD) process. To better understand factors that contribute to poor usability, a research team visited 11 different EHR vendors in order to analyze their UCD processes and discover the specific challenges that vendors faced as [...]
Author(s): Ratwani, Raj M, Fairbanks, Rollin J, Hettinger, A Zachary, Benda, Natalie C
DOI: 10.1093/jamia/ocv050