Crossing the implementation chasm: a proposal for bold action.
As health care organizations dramatically increase investment in information technology (IT) and the scope of their IT projects, implementation failures become critical events. Implementation failures cause stress on clinical units, increase risk to patients, and result in massive costs that are often not recoverable. At an estimated 28% success rate, the current level of investment defies management logic. This paper asserts that there are "chasms" in IT implementations that represent [...]
Author(s): Lorenzi, Nancy M, Novak, Laurie L, Weiss, Jacob B, Gadd, Cynthia S, Unertl, Kim M
DOI: 10.1197/jamia.M2583