Lessons learned from usability testing of the VA's personal health record.
In order to create user-centered design information to guide the development of personal health records (PHRs), 24 patients participated in usability assessments of VA's MyHealtheVet program. Observational videos and efficiency measures were collected among users performing four PHR scenarios: registration and log-in, prescription refill, tracking health, and searching for health information. Twenty-five percent of users successfully completed registration. Individuals preferred prescription numbers over names, sometimes due to privacy concerns. Only [...]
Author(s): Haggstrom, David A, Saleem, Jason J, Russ, Alissa L, Jones, Josette, Russell, Scott A, Chumbler, Neale R
DOI: 10.1136/amiajnl-2010-000082