Su salud a la mano (your health at hand): patient perceptions about a bilingual patient portal in the Los Angeles safety net.
Driven by beneficial patient-centered outcomes associated with patient portal use and the Affordable Care Act, portal implementation has expanded into safety nets-health systems that offer access to care to a large share of uninsured, Medicaid, and other vulnerable populations. However, little attention has been paid to the factors that affect portal accessibility by the vulnerable patients served by these health systems-including those who are limited English proficient (LEP).
Author(s): Casillas, Alejandra, Perez-Aguilar, Giselle, Abhat, Anshu, Gutierrez, Griselda, Olmos-Ochoa, Tanya T, Mendez, Carmen, Mahajan, Anish, Brown, Arleen, Moreno, Gerardo
DOI: 10.1093/jamia/ocz115