Confronting complexity: toward equitable healthcare technology design and evaluation for socioeconomically marginalized patients.
Investigate how patients at a Federally-Qualified Health Center (FQHC) perform with, and perceive, complex telehealth tasks. Determine which complexity dimensions most affect patients' performance and perceptions, and compare this to researcher-evaluators' complexity walkthrough results.
Author(s): Veinot, Tiffany C, Stone, Alicia K, Davis, Sage, Valdez, Rupa S, Buis, Lorraine R, Kameswaran, Vaishnav, Antonio, Marcy G, Lagraba, Graciela, Dillahunt, Tawanna R
DOI: 10.1093/jamiaopen/ooag076