Unintended consequences of information technologies in health care--an interactive sociotechnical analysis.
Many unintended and undesired consequences of Healthcare Information Technologies (HIT) flow from interactions between the HIT and the healthcare organization's sociotechnical system-its workflows, culture, social interactions, and technologies. This paper develops and illustrates a conceptual model of these processes that we call Interactive Sociotechnical Analysis (ISTA). ISTA captures common types of interaction with special emphasis on recursive processes, i.e., feedback loops that alter the newly introduced HIT and promote second-level [...]
Author(s): Harrison, Michael I, Koppel, Ross, Bar-Lev, Shirly
DOI: 10.1197/jamia.M2384