Measurement of CPOE end-user satisfaction among ICU physicians and nurses.
BACKGROUND: Implementation of Computerized Provider Order Entry (CPOE) can fail or meet high levels of user resistance for a variety of reasons, including lack of attention to users' needs and the significant workflow changes induced and required by CPOE. End-user satisfaction is a critical factor in IT implementation. OBJECTIVE: The goal of this study was to identify criteria to select a valid and reliable questionnaire to measure end-user satisfaction with [...]
Author(s): Hoonakker, Peter L T, Carayon, Pascale, Walker, James M
DOI: 10.4338/ACI-2010-03-RA-0020