MyHealthAtVanderbilt: policies and procedures governing patient portal functionality.
Explicit guidelines are needed to develop safe and effective patient portals. This paper proposes general principles, policies, and procedures for patient portal functionality based on MyHealthAtVanderbilt (MHAV), a robust portal for Vanderbilt University Medical Center. We describe policies and procedures designed to govern popular portal functions, address common user concerns, and support adoption. We present the results of our approach as overall and function-specific usage data. Five years after implementation [...]
Author(s): Osborn, Chandra Y, Rosenbloom, S Trent, Stenner, Shane P, Anders, Shilo, Muse, Sue, Johnson, Kevin B, Jirjis, Jim, Jackson, Gretchen Purcell
DOI: 10.1136/amiajnl-2011-000184