Implementing a digital system for contact tracing and case investigation during COVID-19 pandemic in San Francisco: a qualitative study.
During the COVID-19 pandemic, many health jurisdictions deployed digital informatics systems to support "manual" case investigation and contact tracing (CICT). This case study evaluates the implementation and use of a digital information system through the experiences of CICT workers in the City and County of San Francisco (CCSF). We conducted semi-structured, 90-min interviews with a sample of the CCSF CICT workforce (n = 37). Participants also completed standardized assessments of [...]
Author(s): Burgess, Hailey, Gutierrez-Mock, Luis, Ho, Yun-Xian, Moghadassi, Michelle, Lesh, Neal, Krueger, Elizabeth, Reid, Michael
DOI: 10.1093/jamiaopen/ooab093