Evaluating large language models for automated REDCap support ticket triage and response.
To evaluate the utility of large language models (LLMs) without and with retrieval-augmented generation (RAG) resources for automating Research Electronic Data Capture (REDCap) support at a large academic medical center, focusing on ticket complexity, categorization, and response drafting.
Author(s): Carroll, Andrew, Brown, Dawn, Silvio, Domenick, Maszatics, James, Hanauer, David A
DOI: 10.1093/jamiaopen/ooag073