Improving clinical communication: a view from psychology.
Recent research has studied the communication behaviors of clinical hospital workers and observed a tendency for these workers to use communication behaviors that were often inefficient. Workers were observed to favor synchronous forms of communication, such as telephone calls and chance face-to-face meetings with colleagues, even when these channels were not effective. Synchronous communication also contributes to a highly interruptive working environment, increasing the potential for clinical errors to be [...]
Author(s): Parker, J, Coiera, E
DOI: 10.1136/jamia.2000.0070453