Initial experience with patient-clinician secure messaging at a VA medical center.
The authors implemented what is possibly the first secure messaging system in a VA Medical Center. Since reimbursement for secure messaging is not of great concern and clinical data systems are fully computerized, several evaluation strategies were used to assess clinical adoption. To address known concerns of clinicians, the authors analyzed secure messaging use and performed a content analysis. Message volumes were low and content analysis demonstrated that messages were [...]
Author(s): Byrne, John M, Elliott, Shane, Firek, Anthony
DOI: 10.1197/jamia.M2835