Handling anticipated exceptions in clinical care: investigating clinician use of 'exit strategies' in an electronic health records system.
Unpredictable yet frequently occurring exception situations pervade clinical care. Handling them properly often requires aberrant actions temporarily departing from normal practice. In this study, the authors investigated several exception-handling procedures provided in an electronic health records system for facilitating clinical documentation, which the authors refer to as 'data entry exit strategies.' Through a longitudinal analysis of computer-recorded usage data, the authors found that (1) utilization of the exit strategies was [...]
Author(s): Zheng, Kai, Hanauer, David A, Padman, Rema, Johnson, Michael P, Hussain, Anwar A, Ye, Wen, Zhou, Xiaomu, Diamond, Herbert S
DOI: 10.1136/amiajnl-2011-000118