Leveraging conversational technology to answer common COVID-19 questions.
The rapidly evolving science about the Coronavirus Disease 2019 (COVID-19) pandemic created unprecedented health information needs and dramatic changes in policies globally. We describe a platform, Watson Assistant (WA), which has been used to develop conversational agents to deliver COVID-19 related information. We characterized the diverse use cases and implementations during the early pandemic and measured adoption through a number of users, messages sent, and conversational turns (ie, pairs of [...]
Author(s): McKillop, Mollie, South, Brett R, Preininger, Anita, Mason, Mitch, Jackson, Gretchen Purcell
DOI: 10.1093/jamia/ocaa316