It's like sending a message in a bottle: A qualitative study of the consequences of one-way communication technologies in hospitals.
We examine how physicians and nurses use available communication technologies and identify the implications for communication and patient care based on the theory of workarounds.
Author(s): Lafferty, Megan, Harrod, Molly, Krein, Sarah, Manojlovich, Milisa
DOI: 10.1093/jamia/ocab191