Generative artificial intelligence responses to patient messages in the electronic health record: early lessons learned.
Electronic health record (EHR)-based patient messages can contribute to burnout. Messages with a negative tone are particularly challenging to address. In this perspective, we describe our initial evaluation of large language model (LLM)-generated responses to negative EHR patient messages and contend that using LLMs to generate initial drafts may be feasible, although refinement will be needed.
Author(s): Baxter, Sally L, Longhurst, Christopher A, Millen, Marlene, Sitapati, Amy M, Tai-Seale, Ming
DOI: 10.1093/jamiaopen/ooae028