Usability testing finds problems for novice users of pediatric portals.
Patient portals may improve pediatric chronic disease outcomes, but few have been rigorously evaluated for usability by parents. Using scenario-based testing with think-aloud protocols, we evaluated the usability of portals for parents of children with cystic fibrosis, diabetes or arthritis. DESIGN Sixteen parents used a prototype and test data to complete 14 tasks followed by a validated satisfaction questionnaire. Three iterations of the prototype were used.
Author(s): Britto, Maria T, Jimison, Holly B, Munafo, Jennifer Knopf, Wissman, Jennifer, Rogers, Michelle L, Hersh, William
DOI: 10.1197/jamia.M3154