From Pilot to Practice: A Sociotechnical Perspective for Sustainable Adoption of Patient Engagement Technologies.
Despite widespread investment in patient engagement technologies-such as mobile apps, chatbots, and remote monitoring tools-few have achieved sustained adoption or integration into clinical workflows. The persistent gap between pilot success and real-world scalability reflects not only technical barriers but also sociotechnical challenges involving people, processes, and policy.
Author(s): Dullabh, Prashila, Zott, Courtney, Gauthreaux, Nicole, Aronoff, Abigail, Sittig, Dean F, Boxwala, Aziz
DOI: 10.1055/a-2843-8762