Solutions for Increased Adoption of Patient Portal Shared Access: A Human-Centered Design Approach Using the Double Diamond Model.
Achieving digital health equity and proper use of identity credentials is crucial as reliance on electronic modalities increases. Proxy access-now increasingly referred to as shared access-is a widely available functionality that offers identity credentials to care partners who assist loved ones in navigating the electronic care delivery demands of patients with complex care needs. However, adoption of these tools has been hindered by complicated user interfaces and low awareness.Drawing on [...]
Author(s): Scerpella, Danny L, Salmi, Liz, Hurwitz, Isabel, Norris, Amanda, McDaniel, Kennedy, Epstein, Sara, Wolff, Jennifer L, DesRoches, Catherine M
DOI: 10.1055/a-2710-4288