Implementation Fidelity of Chatbot Screening for Social Needs: Acceptability, Feasibility, Appropriateness.
Patient and provider-facing screening tools for social determinants of health have been explored in a variety of contexts; however, effective screening and resource referral remain challenging, and less is known about how patients perceive chatbots as potential social needs screening tools. We investigated patient perceptions of a chatbot for social needs screening using three implementation outcome measures: acceptability, feasibility, and appropriateness.
Author(s): Langevin, Raina, Berry, Andrew B L, Zhang, Jinyang, Fockele, Callan E, Anderson, Layla, Hsieh, Dennis, Hartzler, Andrea, Duber, Herbert C, Hsieh, Gary
DOI: 10.1055/a-2035-5342