Measurement, drivers, and outcomes of patient-initiated secure messaging use and intensity: a scoping review.
Use of secure messaging through the patient portal has increased in recent years. We compile evidence of how patient-initiated secure messaging has been measured, factors associated with use, and effects on individual and organization-level outcomes.
Author(s): Wec, Aleksandra, Gleason, Kelly T, Peereboom, Danielle, Gamper, Mary Jo, Rathakrishnan, Sharmini, Wolff, Jennifer L
DOI: 10.1093/jamiaopen/ooaf087