Health consumers' use and perceptions of health information from generative artificial intelligence chatbots: A scoping review.
Background Health consumers can use generative artificial intelligence (GenAI) chatbots to seek health information. As GenAI chatbots continue to improve and be adopted, it is crucial to examine how health information generated by such tools is used and perceived by health consumers. Objective To conduct a scoping review of health consumers' use and perceptions of health information from GenAI chatbots. Methods Arksey and O'Malley's five-step protocol was used to guide [...]
Author(s): Bautista, John Robert, Herbert, Drew, Farmer, Matthew, De Torres, Ryan Q, Soriano, Gil P, Ronquillo, Charlene
DOI: 10.1055/a-2647-1210