Creating a Guardrail System to Ensure Appropriate Activation of Adolescent Portal Accounts.
The parent of an adolescent patient noticed an upcoming appointment in the patient's portal account that should have remained confidential to the parent. As it turned out, this parent was directly accessing their child's adolescent patient portal account instead of using a proxy account. After investigation of this case, it was found that the adolescent account had been activated with the parent's demographic (i.e., phone/email) information. This case illustrates the [...]
Author(s): Xie, James, Hogan, Adam, McPherson, Tom, Pageler, Natalie, Lee, Tzielan, Carlson, Jennifer
DOI: 10.1055/a-2015-0964