Identifying key user experience and technical features for sustained use of unguided chatbots for health-related behavior change: a systematic review.
This review aims to identify the contribution of user experience features and underlying technical features to sustained engagement in unguided chatbots for improving health-related behaviors.
Author(s): Sayed, Fatima, Park, Albert, Sullivan, Patrick S, Jordan, Alexis, Kwon, Soyeon, Ge, Yaorong
DOI: 10.1093/jamia/ocag044