Paper- and computer-based workarounds to electronic health record use at three benchmark institutions.
Healthcare professionals develop workarounds rather than using electronic health record (EHR) systems. Understanding the reasons for workarounds is important to facilitate user-centered design and alignment between work context and available health information technology tools.
Author(s): Flanagan, Mindy E, Saleem, Jason J, Millitello, Laura G, Russ, Alissa L, Doebbeling, Bradley N
DOI: 10.1136/amiajnl-2012-000982