The Impact of Physician EHR Usage on Patient Satisfaction.
The increased emphasis on patient satisfaction has coincided with the growing adoption of electronic health records (EHRs) throughout the U.S. The 2001 Institute of Medicine Report, “Crossing the Quality Chasm,” identified patient-centered care as a key element of quality health care.[1] In response to this call, the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was developed to assess patients' health care experiences in the inpatient setting. Simultaneously [...]
Author(s): Marmor, Rebecca A, Clay, Brian, Millen, Marlene, Savides, Thomas J, Longhurst, Christopher A
DOI: 10.1055/s-0037-1620263