Natural Language Processing to Extract Meaningful Information from Patient Experience Feedback.
Due to reimbursement tied in part to patients' perception of their care, hospitals continue to stress obtaining patient feedback and understanding it to plan interventions to improve patients' experience. We demonstrate the use of natural language processing (NLP) to extract meaningful information from patient feedback obtained through Press Ganey surveys.
Author(s): Nawab, Khalid, Ramsey, Gretchen, Schreiber, Richard
DOI: 10.1055/s-0040-1708049