Why real-world health information technology performance transparency is challenging, even when everyone (claims to) want it.
Crowdsourced ratings have driven increased performance transparency between consumers and suppliers. While many industries have benefitted from such transparency, crowdsourced ratings have struggled to scale in the healthcare domain. In theory, interoperability services offer an ideal setting for crowdsourced ratings: costs are high, performance is variable, and information asymmetries between provider organizations (customers) and vendors offering interoperability solutions exist. Via a Cooperative Agreement between the Office of the National Coordinator [...]
Author(s): Adler-Milstein, Julia, Thao, Crishyashi
DOI: 10.1093/jamia/ocaa147