Consumer workarounds during the COVID-19 pandemic: analysis and technology implications using the SAMR framework.
To understand the nature of health consumer self-management workarounds during the COVID-19 pandemic; to classify these workarounds using the Substitution, Augmentation, Modification, and Redefinition (SAMR) framework; and to see how digital tools had assisted these workarounds.
Author(s): Yin, Kathleen, Coiera, Enrico, Jung, Joshua, Rohilla, Urvashi, Lau, Annie Y S
DOI: 10.1093/jamia/ocac061