Primary Care Providers Acceptance of Generative AI Responses to Patient Portal Messages.
Patient portals bridge patient and provider communications but exacerbate physician and nursing burnout. Large language models (LLMs) can generate message responses that are viewed favorably by healthcare professionals; however, these studies have not included diverse message types or new prompt-engineering strategies. Our goal is to investigate and compare the quality and precision GPT-generated message responses versus real doctor responses across the spectrum of message types within a patient portal.
Author(s): Kaur, Amarpreet, Budko, Alex, Liu, Katrina, Steitz, Bryan D, Johnson, Kevin B
DOI: 10.1055/a-2565-9155