Understanding implementation: the case of a computerized physician order entry system in a large Dutch university medical center.
Most studies of the impact of information systems in organizations tend to see the implementation process as a "rollout" of technology, as a technical matter removed from organizational dynamics. There is substantial agreement that the success of implementing information systems is determined by organizational factors. However, it is less clear what these factors are. The authors propose to characterize the introduction of an information system as a process of mutual [...]
Author(s): Aarts, Jos, Doorewaard, Hans, Berg, Marc
DOI: 10.1197/jamia.M1372