A typology of electronic health record workarounds in small-to-medium size primary care practices.
Electronic health record (EHR) use in ambulatory care can improve safety and quality; however, problems with design, implementation, and poor interface with other systems lead users to develop 'workarounds', or behaviors users adopt to overcome perceived limitations in a technical system. We documented workarounds used in independent, community-based primary care practices, and developed a typology of their key features.
Author(s): Friedman, Asia, Crosson, Jesse C, Howard, Jenna, Clark, Elizabeth C, Pellerano, Maria, Karsh, Ben-Tzion, Crabtree, Benjamin, Jaén, Carlos Roberto, Cohen, Deborah J
DOI: 10.1136/amiajnl-2013-001686