Inbox message prioritization and management approaches in primary care.
Patient messaging to clinicians has dramatically increased since the pandemic, leading to informatics efforts to categorize incoming messages. We examined how message prioritization (as distinct from categorization) occurs in primary care, and how primary care clinicians managed their inbox workflows.
Author(s): Apathy, Nate C, Hicks, Katelyn, Bocknek, Lucy, Zabala, Garrett, Adams, Katharine, Gomes, Kylie M, Saggar, Tara
DOI: 10.1093/jamiaopen/ooae135