Optimizing the User Experience: Identifying Opportunities to Improve Use of an Inpatient Portal.
Patient portals specifically designed for the inpatient setting have significant potential to improve patient care. However, little is known about how the users of this technology, the patients, may interact with the inpatient portals. As a result, hospitals have limited ability to design approaches that support patient use of the portal.
Author(s): Walker, Daniel M, Menser, Terri, Yen, Po-Yin, McAlearney, Ann Scheck
DOI: 10.1055/s-0037-1621732