Patient and carer perceptions and experiences of technology-facilitated appointment reminders in healthcare: a scoping review.
Missed healthcare appointments, or "Did Not Attends" (DNAs), pose challenges for healthcare systems. Technology-facilitated reminder systems, such as SMS and phone calls are often implemented to improve attendance. This scoping review aimed to map the evidence on patient and carer perspectives and experiences of technology-enabled appointment reminders in healthcare and, secondly, examine how equity-relevant characteristics were reported.
Author(s): Rousaki, Anastasia, Jones, Debra, Dowding, Dawn, Gasteiger, Norina
DOI: 10.1093/jamia/ocag112