Patient portal doldrums: does an exam room promotional video during an office visit increase patient portal registrations and portal use?
The patient portal is a web service which allows patients to view their electronic health record, communicate online with their care teams, and manage healthcare appointments and medications. Despite advantages of the patient portal, registrations for portal use have often been slow. Using a secure video system on our existing exam room electronic health record displays during regular office visits, the authors showed patients a video which promoted use of [...]
Author(s): North, Frederick, Hanna, Barbara K, Crane, Sarah J, Smith, Steven A, Tulledge-Scheitel, Sidna M, Stroebel, Robert J
DOI: 10.1136/amiajnl-2011-000381