Automating Responses to Patient Portal Messages Using Generative AI.
Patient portals bridge patient and provider communications but exacerbate physician and nursing burnout. Large language models (LLMs) can generate message responses that are viewed favorably by health care professionals/providers (HCPs); however, these studies have not included diverse message types or new prompt-engineering strategies.Our goal is to investigate and compare the quality and precision of GPT-generated message responses versus real doctor responses across the spectrum of message types within a patient [...]
Author(s): Kaur, Amarpreet, Budko, Alexander, Liu, Katrina, Eaton, Eric, Steitz, Bryan D, Johnson, Kevin B
DOI: 10.1055/a-2565-9155