Patient Portal Usability Gaps: A Heuristic Evaluation of Two Major Electronic Health Record Systems.
Patient portals, as extensions of electronic health records (EHRs), play a critical role in providing patients with access to diagnoses, test results, and clinical communication. Despite their potential benefits, portals often inherit usability issues from EHRs, which can make information difficult to navigate or interpret, and errors can compromise patient safety and affect clinical decision-making.
Author(s): Milicia, Arianna P, Spaar, Patricia A, Bocknek, Lucy S, Krevat, Seth A, Gold, Jeffrey A, Ratwani, Raj M
DOI: 10.1055/a-2852-8767