Reducing Order Friction in Pediatric Electronic Health Record Systems: A Quasi-experimental Pre-Post Analysis.
BACKGROUND: Excessive alerts, difficult-to-use interfaces, and inefficient workflows increase cognitive load and time in the electronic health record (EHR), contributing to clinician burnout. Ordering workflows are a high-friction component of the EHR experience. Order friction (OF) is a vendor-derived metric quantifying ordering burden as a count of required manipulations and interruptions.
Author(s): Bennett, Bayley, Brennan, Brittany, Byrd, Courtney, Gupta, Vedant, Hemani, Sunita A, Kandaswamy, Swaminathan, Mukherjee, Gargi, Packard, Colin, Takei, Ryosuke, Thompson, Sarah A, Yarahuan, Julia K W
DOI: 10.1055/a-2939-3171