What patients want from healthcare chatbots: insights from a mixed-methods study.
To understand whether patients prefer chatbots for certain tasks in healthcare, and their motivations for doing so, recognizing that chatbots are already assisting patients with various healthcare tasks.
Author(s): Dellavalle, Natalia S, Ellis, Jessica R, Moore, Annie A, Akerson, Marlee, Andazola, Matt, Campbell, Eric G, DeCamp, Matthew
DOI: 10.1093/jamia/ocaf164