Multimethod evaluation of information and communication technologies in health in the context of wicked problems and sociotechnical theory.
Few research designs look at the deep structure of complex social systems. We report the design and implementation of a multimethod evaluation model to assess the impact of computerized order entry systems on both the technical and social systems within a health care organization.
Author(s): Westbrook, Johanna I, Braithwaite, Jeffrey, Georgiou, Andrew, Ampt, Amanda, Creswick, Nerida, Coiera, Enrico, Iedema, Rick
DOI: 10.1197/jamia.M2462