Harnessing institutional knowledge: mixed methods evaluation of peer coaching in a multi-site EHR transition.
Health systems undertaking electronic health record (EHR) transitions often struggle to prepare and support clinicians in learning and using the new system. We evaluated a national peer coaching program-the National EHRM Supplemental Staffing Unit (NESSU)-designed to support clinicians during the U.S. Department of Veterans Affairs' (VA's) transition to a new EHR. Our goal was to assess NESSU's reach, perceived usefulness, and association with key EHR user outcomes, and to characterize [...]
Author(s): Brunner, Julian, Sterling, Ryan, Cole, Ekaterina, Weiss, James, Faas, Brenda, Nosbush, Casey, Ahlness, Ellen A, Wong, Edwin S, Rinne, Seppo T, Cutrona, Sarah L
DOI: 10.1093/jamia/ocag071