Understanding the normalization of telemedicine services through qualitative evaluation.
Qualitative studies can help us understand the "successes" and "failures" of telemedicine to normalize within clinical service provision. This report presents the development of a robust conceptual model of normalization processes in the implementation and development of telemedicine services.
Author(s): May, Carl, Harrison, Robert, Finch, Tracy, MacFarlane, Anne, Mair, Frances, Wallace, Paul, ,
DOI: 10.1197/jamia.M1145