Leveraging 10 Days of Alert Malfunction to Improve Mature Organizational Clinical Decision Support Processes.
Interruptive clinical decision support (CDS) alerts are intended to standardize patient care and prevent harm. However, failures can occur even in organizations with mature CDS governance and advanced analytics. These breakdowns, marked by excessive firings, workflow disruption, and clinician dissatisfaction, can provide insights into systemic weaknesses in CDS design, testing, and monitoring processes.This study aimed to examine a CDS alert malfunction as a lens for identifying system-level gaps and propose [...]
Author(s): Ferro, Daria F, Tobias, Marc, Carr, Leah H, Wentz, Pamela, Rodriguez, Melissa, Pitts, Casey, Kane, Emily, Shelov, Eric
DOI: 10.1055/a-2793-0977