A Human-Centered Approach for Designing a Social Care Referral Platform.
Health Information Technology is increasingly being used to help providers connect patients with community resources to meet health-related social needs (e.g., food, housing, transportation). Research is needed to design efficient, simple, and engaging interfaces during a sensitive process that involves multiple stakeholders. Research is also needed to understand the roles, expectations, barriers, and facilitators these different stakeholders (i.e., patients, providers, and community-based organizations [CBOs]) face during this process.
Author(s): Haynes, David, Cheng, Pengxu, Weaver, Megan, Parsons, Helen, Karaca-Mandic, Pinar
DOI: 10.1055/a-2425-8731