Organizational diagnostics: a systematic approach to identifying technology and workflow issues in clinical settings.
Healthcare organizations need to rapidly adapt to new technology, policy changes, evolving payment strategies, and other environmental changes. We report on the development and application of a structured methodology to support technology and process improvement in healthcare organizations, Systematic Iterative Organizational Diagnostics (SIOD). SIOD was designed to evaluate clinical work practices, diagnose technology and workflow issues, and recommend potential solutions.
Author(s): Unertl, Kim M, Novak, Laurie Lovett, Van Houten, Courtney, Brooks, JoAnn, Smith, Andrew O, Webb Harris, Joyce, Avery, Taylor, Simpson, Christopher, Lorenzi, Nancy M
DOI: 10.1093/jamiaopen/ooaa013