Digital Services in Pandemic Response: Lessons learned from Interviews with COVID-19 Patients and Healthcare Providers.
The COVID-19 pandemic accelerated the adoption of digital health technologies, including telehealth, electronic medical records, and patient-facing applications. These tools maintained access to care during periods of restriction but exposed gaps in workforce readiness, patient trust, digital literacy, and equity. Despite widespread implementation, limited evidence exists on how patients and healthcare providers experienced this transition and how these experiences influenced digital health adoption.
Author(s): Barak, Mayes, Biezen, Ruby, Lau, Annie Ys
DOI: 10.1055/a-2950-6345