Optimizing patient portal user interface boosts activation rates for Spanish-speaking pediatric patients and caregivers.
Patient portals (PP) can enhance healthcare access for pediatric patients and families but disparities persist among patients with diverse preferred languages. Our objective was to optimize the PP user interface and associated activation workflows to improve activation rates for pediatric families with Spanish as preferred language (Spanish-speaking patients and/or parents/guardians).
Author(s): Chilukuri, Nymisha, Ballard, Erin, Xu, Xuan, McPherson, Tom, Chug, Angad, Tse, Gabriel, Lee, Tzielan, Bassett, Hannah K, Carlson, Jennifer L, Pageler, Natalie
DOI: 10.1093/jamia/ocaf228