Is relevance relevant? User relevance ratings may not predict the impact of Internet search on decision outcomes.
A common measure of Internet search engine effectiveness is its ability to find documents that a user perceives as 'relevant'. This study sought to test whether user provided relevance ratings for documents retrieved by an Internet search engine correlate with the decision outcome after use of a search engine.
Author(s): Coiera, Enrico W, Vickland, Victor
DOI: 10.1197/jamia.M2663