Automation bias and verification complexity: a systematic review.
While potentially reducing decision errors, decision support systems can introduce new types of errors. Automation bias (AB) happens when users become overreliant on decision support, which reduces vigilance in information seeking and processing. Most research originates from the human factors literature, where the prevailing view is that AB occurs only in multitasking environments.
Author(s): Lyell, David, Coiera, Enrico
DOI: 10.1093/jamia/ocw105